LET’S CHAT
Whenever you want to get in touch, we’re here for you. For any questions about an order, our products, or the website, email us at HI@THEPANACEA.COM or check out our FAQ section.
IF YOU’RE LOOKING FOR SOMETHING MORE SPECIFIC, HAVE A LOOK HERE:
- Business + Partnerships:
TOGETHER@THEPANACEA.COM - Press:
PRESS@THEPANACEA.COM - Careers:
CAREERS@THEPANACEA.COM
FREQUENTLY ASKED QUESTIONS
GENERAL
1. How are Panacea products different from other beauty brands?
We were inspired by the 10+ step K-beauty routine and simplified it down to three essentials: a cleanser, moisturizer, and SPF.
2. When is the next product launching?
We’ll be coming out with new products very soon. Please sign up to our newsletter to get the latest updates.
PRODUCT
1. Can men use Panacea products?
Yes, all of our products are gender neutral.
3. What skin types are Panacea products suitable for?
Our products are sensitive to all skin types, and they’re cruelty-, paraben-, and sulfate-free, and have no animal origin.
5. Are you paraben-free?
Yes.
7. How much product should I use?
We have instructions for use, as well as tutorial videos on each individual product page. If you have additional questions or thoughts, please let us know by emailing hi@thepanacea.com.
If you have additional questions or thoughts, please let us know by emailing hi@thepanacea.com.
9. Where can I see the full list of product ingredients?
A full ingredient list is provided on the website, within each individual product page, and on the product packaging. If you have specific questions pertaining to a particular product, please let us know by emailing hi@thepanacea.com.
2. How can I find more information about a product?
You can learn all about our products on their individual product pages, where we have the essential information: ingredient lists, instructions for use, and tutorial videos. If you have additional questions or thoughts, let us know by emailing hi@thepanacea.com.
4. Do you test on animals?
Never.
6. Are you sulfate-free?
Yes.
8. Can I travel with Panacea products?
Yes, all of our products are travel size.
BILLING
1. What forms of payment do you accept?
We accept all major credit cards, PayPal, Apple Pay and Amazon Pay.
2. When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
RETURNS AND EXCHANGES
1. What is your return policy?
All returns must be processed within 60 days of receiving the order. The Order # must be provided to place a return.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Please email hi@thepanacea.com and we’ll help you place the return.
3. How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
2. How do I place a return or exchange?
We’re sorry you didn’t love the products. Please email hi@thepanacea.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
4. What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, we apologize for the inconvenience. We’ll get you the right one as soon as possible. Please email hi@thepanacea.com and we’ll get you the right products right away.
SHIPPING
1. Where does Panacea ship?
We currently ship in the U.S. (all 50 states) only. You may experience longer delivery times when shipping to Hawaii and Alaska.
3. When will my order ship?
Once you place an order, processing can take 1-2 business days (and orders placed after 1pm PT are processed the next business day). Then our carriers take it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
2. Tell me about shipping.
We provide free standard (5-9 business days) shipping on all orders over $30.
We offer three shipping speeds:
- Standard (5-9 business days): $4.50
- Expedited (2-3 business days): $15
- Rush (1-2 business days): $25
Please allow 1-2 business days for us to receive and process your order. Unfortunately, Expedited and Rush Shipping are only offered to the 48 contiguous states.
4. How can I edit my shipping address?
If your order is shipping to an incorrect address, please email hi@thepanacea.com.